FAQ
- What products do you offer? We offer a wide range of products, in the following categories: Sofas and Sectionals, Beds and Frames & Saunas.
- How can I place an order? To place an order, simply browse our website, select the items you want, and follow the checkout process. Make sure to provide accurate shipping information.
- How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website to track your order in real-time.
- What payment methods do you accept? At this time, we accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Meta, Amazon and Shop. All transactions are secure and encrypted.
- Do you charge sales tax? Only items ordered from and shipped to the state of Nevada will be charged sales tax.
- What is your return policy? Our return policy allows you to return items within 30 days of receiving your order. Please refer to our Returns page for detailed instructions.
- How do I contact customer support? If you have any questions or concerns, our customer support team is here to help. You can contact us through info@emjaybrands.com or by live chat. Live chat support is available Monday - Friday 8am to 6pm (PST) response is typically less than hour.
- How long does shipping take? Shipping and delivery times may vary depending on the product selected and destination. Typically, orders will take 1-3 business days to be processed and 5-10 days for transit depending on the warehouse location. You will be provided an email with detailed shipping information once processed and shipped.
- Do you offer international shipping? No, we do not offer international shipping at this time.
- Are my personal details and payment information secure? Yes, we take the security of your information seriously. Our website uses encrypted connections, and we follow industry best practices to protect your data. Check our Privacy Policy for more details.
- Can I modify or cancel my order? Once an order is placed, it enters processing immediately. Therefore, we recommend reviewing your order carefully before completing the purchase as once the order is in process, there may be a fee for cancellation. See our Return Policy page for additional information.
- What if an item is missing? Please contact us immediately at info@emjaybrands.com so we can start investigate and resolve the issue.
- How do I check status of my order? To track an order on the order status page, you need to log into your customer account if set up. Alternatively, you can verify your email address or phone number along with the order number to view the order details. You can locate the order number in the receipt sent by email or phone.
- Who is Emjaybrands? Started by a couple (M+J=MJ or Emjay) that was tired of exorbitant markups on online furniture, so they decided to bring you the same stylish home goods at lower prices directly from the global marketplace. Our curated selection includes brands from various companies, offering you quality products without the need for exclusivity or manufacturing.